TeraLumen provide adequate safeguards where such information is processed in the way of including but not limited to collection, recording, storing, utilisation, disclosure, transfer and deletion. TeraLumen processes the data fairly in compliance with the applicable laws.

Non-Personally Identifiable Information

TeraLumen may collect non-personally identifiable information passively as you interact with our website. This data, which cannot be used to directly identify you, may include your IP address, web browsing history, device type, operating system, and timestamps. We employ technologies such as cookies, web beacons, and pixels to gather this information, enabling us to enhance your user experience, tailor our website’s content, and analyze website traffic patterns.

For example, cookies may be used to remember your preferences, track your shopping cart, and personalize your browsing experience. Web beacons and pixels, tiny graphic images embedded in web pages or emails, can be used to track your interactions with our website or emails, such as whether you opened an email or clicked on a link.

You have the option to configure your web browser to reject cookies, although this may limit certain functionalities of our website. Additionally, you can adjust your browser settings to manage other tracking technologies.

Personally Identifiable Information

In order to provide you with our products and services, we may request certain personal information. This may include your name, contact details, demographic information, preferences, and other information necessary to fulfill your requests. We may also collect information related to your interactions with our customer support team or other points of contact.

TeraLumen is committed to handling this personal information in accordance with applicable data protection laws. We may use this information to:

• Fulfil your requests for products or services
• Provide customer support
• Process payments
• Send you promotional materials (if you have opted in)
• Improve our products and services
• Conduct market research
• Comply with legal requirements

USE OF THE INFORMATION WE COLLECT

TeraLumen does not intentionally provide personally identifiable information to third parties except under the following conditions:

If you provide personally identifiable information as part of an inquiry about products or services provided by one of the advertisers or employees or while participating in any promotional offers provided by TeraLumen from time to time, we will provide that information to that advertiser or employee or sponsor or co-sponsor of the promotional event so that they may attempt to provide you with information regarding the products or services or promotional offer about which you inquired, TeraLumen may use the personally identifiable information provided by users for credit reporting, compilation of a transaction, internal purposes, such as sales, human resources, marketing, and administration. Further personally identifiable information may be provided by TeraLumen to any statutory authorities or to any regulatory body in accordance with laws governing.

SECURITY

TeraLumen is committed to safeguarding the confidentiality and integrity of your personal information. We implement robust security measures to protect against unauthorized access, disclosure, alteration, or destruction of data.

Our security protocols include the use of advanced encryption technology, secure server infrastructure, and regular security audits. However, it is important to note that no data transmission over the internet can be guaranteed to be completely secure. As such, we cannot be held responsible for any unintentional disclosure of information transmitted to us via electronic means.

To enhance security, certain areas of our website may require password authentication. We strongly advise against sharing your passwords with anyone and urge you to refrain from any actions that could compromise the security of your account or our systems. Unauthorized attempts to access password-protected areas of the website are strictly prohibited and may result in legal consequences.

GRIEVANCE

Provider of information may raise grievance to the following e-mail ID:

admin@teralumensolutions.com

SUBJECT line shall be GRIEVANCE followed with date

Example: GRIEVANCE Dated: DD-MM-YYYY

All the grievances and any discrepancies of the provider of information shall be redressed within one month (30 days) from the date of receipt of notice of grievance.

MODIFICATION

We reserve the right to modify this privacy policy at any time by posting the changes on this page. Please check the effective date at the bottom of this page to determine if the privacy policy has been modified since you last reviewed it. We also will notify you about significant changes to the privacy policy by sending you a notice to the primary email address specified in your account or by placing a prominent notice on the Site. Your continued use of our site following posting of the updated privacy policy will constitute your acceptance of the changes.

JURISDICTION AND GOVERNING LAW

Any disputes arising under or connected with this Policy shall be governed by the laws of India and courts of Chennai shall have exclusive jurisdiction for any dispute arising under or connected with this policy.

ACCEPTANCE OF PRIVACY POLICY

BY USING OUR WEBSITE, YOU ARE ACCEPTING THE PRACTICES SET OUT IN THIS PRIVACY POLICY AND OUR TERMS OF USE AGREEMENT.